The dawn of the 21st century brought a technological revolution that we are still riding today. Transitioning from the fourth industrial revolution to the fifth, we have become so used to the fast pace of innovation that we continue to expect ever more effective and work efficient technological solutions. Coming fast on the heels of disruption conferred via the internet and touchscreen smartphones, it’s now the turn of artificial intelligence (AI) and smart technology to head the next phase of global innovation.

Automation simplifies all areas of a business by automatically accomplishing tasks that you or an employee would otherwise have to do manually. You don’t have to look any further than your inbox for examples. It’s the “sorry I missed you” email from a salesperson who just left you a voicemail. The birthday coupon from a restaurant. The reminder from a retailer that you added a product to your shopping cart but never clicked “buy.”

In today’s digital world, it’s essential to have some sort of IT Support within every business environment. No matter what size, whether it’s a one-person business or a business that has several different departments, IT Support is a necessary factor to take into consideration. Businesses can outsource IT Support, however it may be beneficial to have a member of staff (or a whole team) to ensure that all the IT/Tech is working in order. Here is why businesses need IT Support and the benefits of doing so...